VaultThat Terms of Service

Effective Date: 2/21/2026

1. Overview

VaultThat (“VaultThat,” “we,” “our,” or “us”) provides a software platform that facilitates milestone-based payments between homeowners and contractors.

VaultThat is not a bank, financial institution, escrow company, or money transmitter. Payments are processed by Stripe and its affiliates.

By using VaultThat, you agree to these Terms.

2. Nature of the Service

VaultThat:

  • Facilitates payment processing between homeowners and contractors.

  • Enables milestone-based payment approvals.

  • Coordinates payout timing based on project approval status.

VaultThat does not:

  • Guarantee project completion.

  • Supervise construction work.

  • Provide legal, financial, or construction advice.

  • Act as a trustee, escrow agent, or fiduciary.

3. Payment Processing

All payments are processed via Stripe.

By using VaultThat, you agree to:

  • Stripe’s Terms of Service

  • Stripe’s Connected Account Agreement (if contractor)

Funds are processed electronically via ACH or card networks.

VaultThat may deduct a platform protection fee (currently 1.75% for founding partners, subject to change).

4. Platform Fee

VaultThat charges a Protection & Payment Control Fee for facilitating transactions.

The current fee structure will be disclosed during onboarding.

Fees are non-refundable once payment is processed, except where required by law.

5. Milestone Approvals

Homeowners approve milestones before payouts are released.

Approval signifies that the homeowner confirms milestone completion to their satisfaction at that time.

VaultThat does not independently verify construction work.

6. Disputes

If a milestone is disputed:

  • Payouts may be paused.

  • Funds may remain in Stripe balances pending resolution.

  • VaultThat may request documentation from both parties.

VaultThat may, at its discretion, assist in resolving disputes but does not act as an arbitrator.

Final responsibility for contractual disputes remains between homeowner and contractor.

7. Contractor Responsibilities

Contractors agree to:

  • Provide accurate business and banking information.

  • Maintain required licenses and insurance.

  • Comply with local laws and regulations.

  • Complete work consistent with their agreements.

8. Homeowner Responsibilities

Homeowners agree to:

  • Only approve milestones that reflect satisfactory completion.

  • Ensure sufficient funds for ACH transactions.

  • Provide accurate contact information.

9. Limitation of Liability

VaultThat’s liability is limited to the total platform fees paid for the transaction in question.

VaultThat is not liable for:

  • Construction defects

  • Project delays

  • Contractor performance

  • Bank processing delays

  • Stripe outages

10. Account Suspension

VaultThat reserves the right to suspend or terminate accounts for:

  • Fraudulent activity

  • Excessive disputes

  • Misrepresentation

  • Regulatory risk

11. Modifications

VaultThat may update these Terms at any time. Continued use constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the State of South Carolina.